What we do

Angus Citizens Advice Bureau was founded in 1985 and is a member of Citizens Advice Scotland. We receive core funding from Angus Council. We are run by a Board of Trustees representing the local community.

Our trained volunteers provide free, confidential and impartial advice on topics including:

  • Benefits
  • Employment
  • Debt
  • Consumer
  • Housing
  • Tax
  • Family & Relationships
  • Health
  • Immigration
  • Law & Rights

Advice can be given at any one of our offices in Arbroath, Forfar or Montrose either in person or by telephone. Click on the Contact tab above for contact information and opening hours for each CAB in Angus.

We also provide specialist advice on a number of other topics including, pensions, energy, NHS complaints and advice for the Armed Services. See our Projects page for more information.

Our aims

We aim to ensure that individuals do not suffer through ignorance of their rights and responsibilities, or of the services available, or through an inability to express their needs effectively.

We aim to exercise a responsible influence on the development of social policies and services, both locally and nationally.

Our guiding principles

  • Free – the service is completely free to all clients
  • Confidential – clients details are not disclosed to anyone
  • Impartial – we do not judge clients
  • Independent – our service is not influenced by outside agencies
  • Accessible – we aim to make our service accessible to all
  • Effective – we aim to meet our clients needs
  • Accountable – we are responsible to the local community
  • Clients Right to Decide – we offer advice and information, clients make the decision
  • Voluntary – the service is primarily provided by local volunteers
  • Empowerment – we help clients to help themselves
  • Information Retrieval – we use clients experiences to influence policy
  • Generalist – we give advice on any subject

Quality

The quality of our service is assessed by independent auditors and assessors under the Citizens Advice Scotland Membership and Quality Assurance Standards and Quality Assurance Scheme. This rigorous quality assessment ranks alongside all other external quality management schemes. We also have to satisfy standards laid down in our Service Level Agreement with Angus Council, together with any other standards adopted by other funders.

A lot of useful information and advice may also be obtained by visiting the central CAB AdviceGuide by clicking the link below, or the web sites you can access via our ‘Useful Links’ area.

Annual Report

You can access the full Angus Citizens Advice Bureau Annual Reports by clicking on the link: 

Annual Report 2012 – 2013 (PDF format)

Annual Report 2013-2014 (PDF format)

Annual report 2014-2015 (PDF format)